When you have sold an item, the buyer is asked to leave a feedback score for you. This feedback can be positive, neutral or negative. If the buyer has had a good buying experience – that is, he received the product in a reasonable time frame, it was in good order, and it was exactly what he expected – then he will be likely to leave a good feedback score for you. This will be seen by other buyers and will establish your reputation as a seller of integrity.

If the buyer has had problems, eg, the product was broken due to poor packaging, or it was not as described, then he is likely to leave a negative score. Other buyers can see this feedback score on every item listing next to your user ID. Once the feedback score is left, it cannot be deleted and becomes a permanent part of your profile, so it is important to get as good a score as possible.

Of course, it works both ways. Perhaps the buyer will be the one to cause most of the problems by not paying what or when he should. This will result in the seller giving the buyer a negative score. The seller can actually prohibit a buyer with a bad reputation from bidding on his products. So it is within the interest of both parties to settle any problems as quickly and as fairly as possible.

It is important to be cautious when leaving feedback reports, especially if you are upset at the result of your transaction. Since feedback reports are public and permanent, you don’t want to leave anything that could give cause for a legal defamation of character case. Ebay has rules about the standard of feedback and is able to remove such comments if they constitute libel. Members can also be given the opportunity to withdraw their remarks using a special Withdrawal Process.

If you feel unsatisfied with your trading partner’s performance, always try and settle the issue before leaving feedback, then make sure it is fair and factual. ]]> http://e-booksite.net/blog/business/ebay/why-you-need-a-good-feedback-score-on-ebay/feed/ 0 http://e-booksite.net/blog/business/ebay/learning-the-basics-of-ebay/ http://e-booksite.net/blog/business/ebay/learning-the-basics-of-ebay/#comments Mon, 22 Jun 2009 07:33:22 +0000 harry http://e-booksite.net/blog/?p=53 When you decide to sell something on eBay, it is wise to learn all the basics first. That way, you’ll be able to surge ahead with no frustrating hold-ups. The first thing you will need to do is register. This is quite easy when you follow the instructions carefully and better still, it is free. There are a few points that you must adhere to, to register.

You must give a correct email address. If you don’t, you will not be able to register. If your email address is from a free source, eg. Hotmail.com, it will not be suitable to verify your identity, so you will need to use a credit or debit card to do so. It is quite safe and will not be charged without your express permission, at any time. If you feel uncomfortable using your card, then you’ll need to use a different email address – one from a paid Internet provider, a school or a company.

For selling purposes, ebay need to have both your credit/debit card and your checking account details. If you don’t want to provide this, then it may be possible to use a service such as ID_Verify to verify your identification details, instead. This is done online and all you do is answer a series of questions that help to establish your identity. It will cost $US5.00.

Even before you have registered, you’ll be able to find out a lot about ebay basics by simply surfing the website. You’ll find out that ebay does not buy or sell anything for you. When you sell things on ebay, you just use the facilities they provide. You will need to pay them seller fees. To do this you can use your Paypal account, checking account (direct pay), credit card or by check or money order.

If you don’t have a Paypal account, consider getting one. It’s free and you’ll be able to accept credit card and electronic check payments online from your customers quickly and easily. For this function to be activated, you’ll need a Premier Grade account.

Other things a seller needs to do are:

Inspect the article to make sure it is clean and free from flaws.

Photograph the article so that the buyer will be able to see what is offered. This can be done with a digital camera or an ordinary camera and scanner.

Write an accurate description of the article.

Weigh the article to calculate freight costs

Have adequate packaging on hand

Joining the discussion groups in the forums is also a good way to find out details of anything you may be wondering about. It is also possible to get a free telephone consultation with ebay experts if you run into problems or simply need advice.